1. Can I buy your products in stores?

    We prepare our fresh formulations for a few certified Odacité Partners. Our certified partners keep our products refrigerated on site to make sure they preserve their full potency. Give us a call to find out your nearest Odacité retailer: 1 800 809 8714 (Toll Free)

  2. Do you use preservatives?

    Since our products are fresh there is no need for any synthetic preservatives or any harmful chemicals.

  3. What is the Freshiency™ Date

    It is a window of time during which each ingredients in our products maintain their full freshness and efficiency.

  4. Can I keep my products after the Freshiency™ date?

    After 6 month in a bottle all skin care products start to loose their potency. To benefit from the full efficacy of our fresh formulations we recommend you use them within the freshiency date.

  5. Do I need to refrigerate my products?

    Our products will perform in their optimum potency for 6 months (check your Freshiency date) without refrigeration. If you want to use our products for more than 6 months, we recommend you use our mini-fridge that allows our products to retain all their vital force after 6 months.

  6. Why can’t I buy just one product?

    You can of course buy just one product. On each product page you can click "add to cart". Our products are formulated to complement each other and work in synergy, to deliver tremendous joint benefits. A daily routine is key to glowing results, if you need any help choosing the right skin routine, email skincoach@odacite.com. One of our Skin Coach will design a skin routine adapted to your skin specific needs, this service is absolutely free.

  7. What kind of cleanser do you use?

    Our cleanser is water soluble to remove surface impurities such as pollutants, make-up, bacteria and excess oil, without disturbing the delicate moisture and oil balance. A good cleanser should be gentle and non-foaming.

  8. Why do I need a Day cream and Night cream?

    During the day our Day Moisturizer will protect your skin from environmental damages. At night our Night Serum will deliver a high concentration of anti-aging agents to repair and renew, while letting your skin breathe to allow detoxification.

  9. Are your products for all skin type?

    Our products are formulated to be anti-aging and designed to balance and restore radiance to mature, dry, normal, sensitive and combination skin. Some clients have had great results on Acne prone skins, but we recommend you consult your dermatologist if you have skin condition like Acne or Eczema.

  10. Should I exfoliate?

    Exfoliating will make a noticeable difference by removing the top layer of dead skin. Bringing radiance to dull complexion, refining skin texture, encouraging cell renewal and allowing deeper penetration of our products.

  11. Should I use a Masque?

    Masque has tremendous healing properties, they infuse the skin with antioxidants and vitamins.

  12. What are the benefits of eye Cream?

    The skin around your eye is the most delicate in your body. Whithout any sebaceous (oil) gland the skin is more prone to wrinkle. Eye cream are designed to address the specific needs of your eye contour.

  13. If you are sold out, can I reserve the next batch?

    Yes, you can send us an email to contact@odacite.com explaining which package you want to reserve and we will contact you as soon as we have products available.

  14. Can I return my products if I don’t like them?

    You may return your purchase within 14 calendar days from the shipping date. Shipping and handling is non-refundable, a minimum of $25 per package depending on destination. Please call us toll Free at 1 800 809 8714 for a return authorization number. Packages sent back to us with no return authorization number will not be refunded.

  15. I have a problem ordering, what should I do?

    The easiest is to call us, we'll be happy to help you. Phone: +1 800 809 8714. If you prefer emails you can contact us at contact@odacite.com

  16. Can I pay in Canadian Dollars, Euros or British Pounds? How does it work?

    Yes you can pay in Canadian Dollars, Euros or British Pounds as long as : you are using a Visa, MasterCard or American Express. Currency exchange will be done automatically, bank to bank . Sometimes, your bank may take a commission. You can check the current exchange rate on www.xe.com

  17. Do you have any testimonial?

    A lot of our customers sent us really nice emails and we quoted some of them. If you want to send us feedback or love letters please email us at contact@odacite.com

  18. Can I order in another country?

    Yes and we ship our products to homes in 22 countries. Place your order and enter your credit card information. Your bank will exchange the currency for you, they might take a commission. You are responsible to check the custom legislation in your country and comply with it.

FAQs

  1. Can I buy your products in stores?
  2. Do you use preservatives?
  3. What is the Freshiency™ Date
  4. Can I keep my products after the Freshiency™ date?
  5. Do I need to refrigerate my products?
  6. Why can’t I buy just one product?
  7. What kind of cleanser do you use?
  8. Why do I need a Day cream and Night cream?
  9. Are your products for all skin type?
  10. Should I exfoliate?
  11. Should I use a Masque?
  12. What are the benefits of eye Cream?
  13. If you are sold out, can I reserve the next batch?
  14. Can I return my products if I don’t like them?
  15. I have a problem ordering, what should I do?
  16. Can I pay in Canadian Dollars, Euros or British Pounds? How does it work?
  17. Do you have any testimonial?
  18. Can I order in another country?